Returns & refunds

Cancellations and returns

You may cancel an online clothing order before dispatch or within 14 days after delivery. Tell us by emailing oli@nautorion.com, including your name and order number. You then have another 14 days to send the items back. These rights also apply to our standard preorder clothing.

Please pack returns securely and retain proof of postage. You may inspect and try on clothing as you would in a shop. We may reduce a refund for loss in value caused by handling beyond what is necessary to check the item.

Return address and postage

3RD SERVE / NAUTORION GB LTD
Mulberry Grange, Cross Hill Lane
Rimington, Clitheroe
BB7 4EE
United Kingdom

You pay return postage for a change of mind. For faulty, damaged or incorrect items, email us so we can arrange a remedy and cover reasonable return postage. Your statutory rights are unaffected.

Refunds

For cancellation of a complete order, we refund the items and standard outbound delivery charge. Refunds go to the original payment method, without undue delay and within 14 days of receiving the goods back or evidence of return, whichever is earlier. No restocking fee applies.

Optional cancellation form

You may email the following details to oli@nautorion.com, or use any clear statement of cancellation:

To NAUTORION GB LTD, at the return address above:
I give notice that I cancel my order for: [items]
Order number: [number]
Ordered on / received on: [dates]
Customer name and address: [details]
Date: [date]
Signature (only if sent on paper): [signature]